Apple Health
Set up permissions and check that the required data is available.
Official support · iOS
Helix Support
Need help with Helix? Find answers to common questions about Apple Health permissions, data synchronization, TestFlight, and app features.
HELP & RESOURCES
How can we help?
Useful information to get started and troubleshoot common issues.
Syncing data
Learn what to check when a metric is missing or appears outdated.
TestFlight
Tips for installing the beta and sharing helpful feedback.
Frequently asked questions
Answers to common questions.
How do I connect Helix to Apple Health?
Open Helix and follow the Apple Health permission prompt. You can manage your Health access permissions later on your iPhone. Helix only displays the data types you have authorized.
Why are some statistics missing?
Helix can display only information recorded in Apple Health that you have authorized. Some metrics require a compatible device or data from connected apps. If a metric is missing, first check whether it is available in the Health app.
Why does my data seem out of date?
Check whether Apple Health has recent records and confirm the permissions granted to Helix, then reopen the app to refresh the display. If the difference persists, include the affected section and selected date range in your report.
How can I report an issue during beta testing?
Open TestFlight and use its feedback feature, or email the support address below. Helpful details include your iPhone model, iOS version, Helix version, and the steps needed to reproduce the issue.
What happens to permissions if I reinstall Helix?
After reinstalling, you may need to review Apple Health permissions again. Removing Helix does not delete records stored in Apple Health, but preferences saved exclusively within Helix may be lost.
Does Helix provide medical advice or diagnoses?
No. Helix provides information for health and fitness awareness. It is not intended to provide diagnoses or replace advice from a qualified healthcare professional.
Still need help?
Email us with a brief description of your issue and, if possible, your iPhone model, iOS version, and Helix version. Please avoid sending sensitive health data or unredacted screenshots unless necessary.
private@alessandromani.com